Top 7 Customer Service Best Practices For Real Estate Agents

Top 7 Customer Service Best Practices For Real Estate Agents


real estate customer service ideas

In today’s fast-paced real estate world, keeping up with your clients is very crucial. They expect answers almost instantaneously and rely upon you, their real estate agents, for accurate, thorough answers often within minutes of asking. A polite, professional, personal, and patient response to inquiries equal satisfied, lifelong clients. Being skilled and fluent in the real estate business all but required to exceed customer expectations.

Providing your clients with excellent customer service and delivering it cost-effectively is easier said than done. Below are some real estate customer service ideas and best practices you may follow to help you delight customers and build loyalty:

1. Express Genuine Care — Making a sale is a top priority. But you can’t treat customers as just another transaction. You have to do more. You need to show genuine concern by doing the small things, like make meetings on time, actively listen to what clients are saying, not interrupt conversations to answer your smartphone, communicate regularly with clients, and manage their expectations.

2. Respond To Unexpressed Needs — Service providers need to respond not only to clients’ expressed requirements but also their unexpressed needs. But be patient with clients. They don’t always know what it is they want. If they don’t, try to help them figure out what they need by asking leading questions. Answers to these questions can help you unearth information that can reveal customers’ unexpressed needs. They can also help you better understand clients’ preferences.

3. Create Personal Experiences — Creating experiences for customers is excellent. But it’s not enough. You also have to create unique and memorable experiences like sending birthday cards to your clients and their children as well. If they have kids, update them on schools in the area. On a hot day, bring some water or lemonade.

4. Provide Actionable Suggestions — As a service business, your job is helping clients solve their issues. So, don’t answer clients’ questions with pat answers. Instead, provide actionable suggestions, like how to spruce up the home’s interior, so it sells better or improves a house or property’s curb appeal. Also, respond to clients’ questions honestly, truthfully, and diplomatically. That will make their service experience more seamless.

5. Keep Clients Informed — Tell clients what you’re doing through every step in the process. If you’re selling a house, make sure clients know what you’re doing to sell the property. You don’t want clients calling you for an update. Instead, get to them first based on their calling preferences. Clients will appreciate your efforts – if they like getting updated by phone or prefer emailing back and forth.

6. Differentiate Yourself From The Competition — Make it easy for clients to choose your services by differentiating yourself. Some companies do it by having the lowest prices around. That’s a hard strategy to execute in a service industry. Specializing in a niche, on the other hand, separates you from the pack. Plus, clients like dealing with people that have the same passions and interests as they do.

7. Empower Potential Clients — One way to empower clients is to help them help themselves. Offering classes on financial literacy to explain to clients what options are available to them works well. So, do things like having knowledgeable speakers address critical topics in real estates, such as the outlook on the housing market or workshops on short sales. Doing these types of things can convert potential clients into customers.

These real estate customer service ideas can help you exceed client expectations and build customer loyalty. Additionally, you may create feedback from implementing these ideas to refine your services for future customer experiences. If you need to know more information about this topic, or anything about buying or selling homes, feel free to contact us at 216-619-4387 or go to www.cpdhomes.com. We are here to help!

Top 10 ‘FAST Home Selling’ Secrets  You Should Know!

Top 10 ‘FAST Home Selling’ Secrets You Should Know!

Before you get into the world of real estate property selling, you must read this fast home selling secrets every...
Read More
25 Best Things To Do When In Cleveland

25 Best Things To Do When In Cleveland

Lover of art museums and culture?  Cleveland has you covered at the Cleveland Museum of Art. More interested in the...
Read More
5 Ways Moving To Cleveland Could Improve Your Life

5 Ways Moving To Cleveland Could Improve Your Life

Cleveland is a diverse community, a true melting pot nestled on the shores of Lake Erie. You don’t have to...
Read More
Reasons Why Dealing With An Investor  Is The Best Option To Sell Your Home Fast!

Reasons Why Dealing With An Investor Is The Best Option To Sell Your Home Fast!

Selling a house is not always that easy, especially if it is your first time. The traditional route of selling...
Read More
Moving Home For A Better Millennial Life? These Seven (7) Reasons Will Make Your Move To Cleveland!

Moving Home For A Better Millennial Life? These Seven (7) Reasons Will Make Your Move To Cleveland!

Are you a Millennial looking for a place to settle down?  Look no further than moving to Cleveland!   Cleveland, Ohio...
Read More
Top 4 Benefits of Turnkey Real Estate Investing

Top 4 Benefits of Turnkey Real Estate Investing

Many savvy entrepreneurs believe that the best way to earn significant profits over time is by investing in real estate. ...
Read More
A Quick Look at Cleveland’s Real Estate Stats & Trends Amid 2021 Pandemic

A Quick Look at Cleveland’s Real Estate Stats & Trends Amid 2021 Pandemic

Cleveland is ranked as one of the top housing markets to watch in 2021 by Forbes. The affordability of single-family...
Read More
Tricks & Tips on House Flipping for Fast Home Selling!

Tricks & Tips on House Flipping for Fast Home Selling!

Basically, the term "house flipping" is used by real estate investors to describe the process of buying, rehabbing, and selling...
Read More
Top 6 Passive Income Sources from Real Estate Investment

Top 6 Passive Income Sources from Real Estate Investment

Passive Income is a form of income received on a regular basis with minimal effort on the investors part. Being...
Read More
Looking For The Best Real Estate Agent To Sell Your Home – FAST? Check Out These Guidelines!

Looking For The Best Real Estate Agent To Sell Your Home – FAST? Check Out These Guidelines!

Finding a realtor and choosing the right agent to sell your home fast is not as simple as you may...
Read More

Follow by Email
LinkedIn
Share
Youtube
Youtube
Twitter
Visit Us
Follow Me

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Top